Apr 2024 — Present
Southfields Physiotherapy
Clinic Operations & Digital Systems Manager
Alongside managing day-to-day clinic operations, I design and develop web applications, internal tools and digital systems to improve the clinic's workflows, administration and digital presence.
- Designed and developed web applications and digital tools for the clinic, including its current website.
- Currently developing an internal Reception Operations Hub for task management, handovers, staff training and operational reporting.
- Developed an ICD-10 code finder using NHS TRUD data to improve administrative code lookup.
- Manage and maintain aspects of the clinic's web infrastructure, hosting and database environment.
- Manage digital marketing activity including social media, content, Google Search Ads and Meta campaigns.
- Work directly with clinic management to identify operational problems and develop practical digital solutions.